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Why are most agents merely flowcharts in disguise? In this insightful piece, Prashant Mudgal critiques the common misconception that agentic AI offers capabilities beyond advanced automation. He delineates a clear distinction: automation handles known unknowns, while agentic AI tackles unknown unknowns. Mudgal presents real-world scenarios, such as aviation maintenance and due diligence, to illustrate how true agentic AI can uncover unprecedented insights, unlike traditional automated systems. He warns organizations that their overly structured processes often suffocate the potential for genuine decision-making. Instead of beginning with predefined use cases, he suggests starting from exceptions observed in workflows. This article is not just theoretical; it is a call to look beyond flowcharts and embrace the chaos where real intelligence can thrive.
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