development elixir phoenix reading-list

We are living in an interesting time, where large language models are reshaping the way we interact with the world. One of the areas where this impact is most noticeable is in communication with real people, such as in customer support.

It used to be necessary to have a team handle all of a company's interactions with customers — answering phones, emails, and live chats. This is changing as AI has advanced enough to provide seamless, high-quality conversations with humans.

That said, we still need to build the supporting infrastructure to integrate LLMs.

In this episode, we'll explore how to build a communication platform similar to Zendesk or Intercom. We'll use the Papercups architecture as our example.

Papercups is a self-hosted, open-source customer service platform. It integrates with various communication channels like email, SMS, Slack, Mattermost, and a live chat widget on your website or mobile app.

continue reading on www.romaglushko.com

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